Privacy Policy

Thorpewood Retreats ("we", "us", "our") is the data controller responsible for the personal information collected through our website, booking process and guest communications. If you have any questions about this policy, please contact us using the details in the site footer.

Contact details you provide when enquiring or booking — name, email address, phone number and postal address.

Booking information — dates of stay, property booked, number of guests, dietary or accessibility notes, and any pets travelling with you.

Payment information — processed securely by our third-party payment providers. We do not store full card details on our own systems.

Correspondence — messages you send us by email, contact form or messaging platforms.

Technical and usage data — IP address, browser type, device information and pages visited, collected automatically when you use our website.

To manage your enquiry or booking, take payment and provide the accommodation and services you have requested.

To communicate with you before, during and after your stay — including arrival information, changes, and follow-up messages.

To meet our legal and accounting obligations.

To improve our website and services, and, where you have opted in, to send occasional updates and offers. You can unsubscribe from marketing emails at any time.

We process your personal information on the following bases: performance of a contract (to manage your booking), our legitimate interests (to run and improve our business, and to reply to enquiries), consent (where you have opted in to marketing), and legal obligation (for example, tax and accounting records).

We do not sell your personal information. We share it only with trusted third parties that help us run the business, including:

· Payment providers who process your card payment;

· Booking, channel-management and calendar-syncing platforms;

· Email delivery and marketing platforms;

· Website hosting, analytics and security providers;

· Professional advisers such as accountants, and any authority we are legally required to share information with.

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how it is used. Analytics providers may set cookies that collect anonymised information about your visit. You can control cookies through your browser settings, though disabling them may affect how parts of the site function.

We keep booking, enquiry and financial records for as long as is necessary to provide our services and to meet legal, accounting and tax requirements — typically up to seven years from the date of your last stay. Marketing contact details are retained until you unsubscribe or ask us to delete them.

We use appropriate technical and organisational measures to protect your information, including encrypted connections and access controls. No transmission over the internet is ever completely secure, but we work to minimise risk and to respond promptly to any concern.

Under UK data protection law you have the right to request a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete information we no longer need, to object to certain types of processing, and to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the footer. If you are not satisfied with how we have handled your information, you may complain to the Information Commissioner's Office (ico.org.uk).

We may update this policy from time to time. The latest version will always be available on this page.